Refund & Cancellation Policy

1. Free trial

Starter and Growth plans include a 14-day free trial with no card required. Nothing is charged during the trial, and you can simply let it expire if you choose not to continue.

2. How to cancel

You can cancel your subscription anytime from the portal: Billing → Subscriptions → Cancel. Cancellation stops the next renewal; your current plan stays fully active until the end of the billing cycle you already paid for. You can also write to adwebgrow@gmail.com and we will cancel it for you within one business day.

3. Refund rules

• 7-day refund window: if you request a refund within 7 days of a subscription payment and have not actively used paid features in that cycle, we will refund the full amount.
• After 7 days: subscription fees are non-refundable for the current billing cycle, since platform capacity, numbers and AI usage are provisioned upfront. Cancellation prevents all future charges.
• Duplicate or erroneous charges: always refunded in full once verified — write to us with your transaction ID.
• Meta conversation charges are billed directly by Meta on your WhatsApp Business account and cannot be refunded by us.

4. How refunds are processed

Approved refunds are credited to the original payment method (card / UPI / net-banking) within 5–7 business days via Razorpay. You will receive a confirmation email with the refund reference.

5. Chargebacks

If you raise a chargeback instead of contacting us, your account may be suspended while the dispute is resolved. We strongly recommend writing to adwebgrow@gmail.com first — most billing issues are fixed within 24 hours.

6. Contact for billing help

Adwebgrow, Mega Mall, 3rd Floor, Ottapalam, Kerala 679101, India
Email: adwebgrow@gmail.com · Phone: +91 70912 56385 (Mon–Sat, 10:00–19:00 IST)